Using the Telegram messenger as a tool for supporting the educational process under quarantine restrictions

- Носенко, О. В. (orcid.org/0000-0001-8511-3941), Носенко, Ю.Г. (orcid.org/0000-0002-9149-8208) and Шевчук, Р.М. (orcid.org/0000-0002-6161-4554) (2023) Using the Telegram messenger as a tool for supporting the educational process under quarantine restrictions Інформаційні технології і засоби навчання, 2 (94). pp. 114-127. ISSN 2076-8184

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Abstract

The global pandemic caused by Covid-19 has led to the fact that more than 1.8 billion children and young people around the world found themselves outside the classroom education process. This prompted the expansion of digitization processes, the search for effective solutions to support remote educational interaction, which is reflected in articles of the American, Malaysian, Spanish, Iranian, Ukrainian, etc. scientists The analysis of foreign experience proved the interest of the world educational community in the introduction of mobile services, messengers, in particular the Telegram messenger, as a tool for supporting the educational process. The article examines the problem of using the Telegram messenger to support the educational process in higher education institution in the conditions of quarantine restrictions caused by the global Covid-19 pandemic. Modern messengers, in particular Telegram, Viber, Facebook Messenger, WhatsApp, are analyzed due to criteria (commerciality, functionality, architecture, security) and indicators. The advantages of using the Telegram messenger to support the educational process are outlined, in particular: cross-platform, support for synchronous and asynchronous interaction, the ability to exchange messages in different formats, support for various types of interaction, the ability to ensure the fulfillment of many pedagogical tasks. The essence, advantages and possibilities of using the chatbot tool from the Telegram messenger are described. The psychological and pedagogical recommendations for increasing the pedagogical effect of using the Telegram chatbot are provided. The educational interaction results after using the Telegram messenger were analyzed (survey of 112 students, learning results evaluation in the experimental (112 persons) and control (110 persons) student groups). The empirical research shows that the Telegram messenger allows supporting the educational process in the conditions of quarantine restrictions, with saving quality indicators, as well as achieving pedagogical goals.

Item Type:	Article
Keywords:	Telegram messenger; chatbot; students; higher school; pedagogical experiment; quarantine restrictions
Subjects:	Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 00 Prolegomena. Fundamentals of knowledge and culture. Propaedeutics > 004 Computer science and technology. Computing. Data processing > 004.9 ІКТ ( Application-oriented computer-based techniques ) Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 378 Higher education. Universities. Academic study
Divisions:	Institute for Digitalisation of Education > Department of Cloud-Oriented Systems and Artificial Intelligence in Education
Depositing User:	пров.н.с. Ю.Г. Носенко
Date Deposited:	29 Nov 2023 13:24
Last Modified:	29 Nov 2023 13:24
URI:	https://lib.iitta.gov.ua/id/eprint/737994

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