E-learning in the managers' of telecommumication sale servise and customer servise departments' system of professional development

- Бородієнко, О.В. (2014) E-learning in the managers' of telecommumication sale servise and customer servise departments' system of professional development In: Дев’ята міжнародна конференція «Нові інформаційні технології в освіті для всіх ITEA-2014» (26 листопада 2014 р.). Збірка праць. Частина 1., м.Київ, Україна.

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Abstract

It is defined the model of competence development of managers for the sale of communication services and customer service functions to implement management and improve staff performance. Main functions of e-learning in the development professional competency of this category managers is analyzed.

Item Type:	Conference or Workshop Item (Poster)
Additional Information:	Режим доступу: http://issuu.com/iteaconf/docs/itea2014ua1
Keywords:	e-learning, blended learning, professional competency, managers.
Subjects:	Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 00 Prolegomena. Fundamentals of knowledge and culture. Propaedeutics > 004 Computer science and technology. Computing. Data processing > 004.9 ІКТ ( Application-oriented computer-based techniques ) Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 37.01/.09 Special auxiliary table for theory, principles, methods and organization of education > 37.09 Organization of instruction Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 377 Specialized instruction. Vocational, technical, professional training. Vocational colleges, institutes. Polytechnics
Divisions:	Institute of Vocational Education > Laboratory of methods of vocational education and training methodology
Depositing User:	Олександра Бородієнко
Date Deposited:	07 Aug 2015 07:09
Last Modified:	02 Sep 2015 10:10
URI:	https://lib.iitta.gov.ua/id/eprint/10159

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