Chapter VI. Innovative technologies in restaurant business management: the role of robots and artificial intelligence in improving service quality and customer satisfaction

- Гриліцька, Анжела (orcid.org/0000-0001-6793-2142) (2026) Chapter VI. Innovative technologies in restaurant business management: the role of robots and artificial intelligence in improving service quality and customer satisfaction Project Report. ФОП Ямчинський О.В., м. Київ, Україна.

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Abstract

The increasing use of robots and artificial intelligence in the restaurant industry is having a significant impact on service quality and customer satisfaction. This study examines the impact of robotics and artificial intelligence on key aspects of restaurant service. Technological innovations such as automated ordering and cooking systems, robot waiters, intelligent algorithms for resource management and staff scheduling are analyzed. In particular, the efficiency, accuracy, and speed of task performance by these technologies and their impact on business process optimization in the restaurant sector are studied. An analysis of customer reactions to the introduction of robots and artificial intelligence in restaurants was conducted. Special emphasis is placed on customer satisfaction, their perception of service, and the degree of acceptance of innovations. Psychological and sociocultural aspects that determine consumers' attitudes towards technological changes in the restaurant industry were investigated. The interaction between automation and traditional workers is studied. The efficiency of collective functioning and the possibility of coexistence of robots and people in the restaurant environment are studied. A comprehensive analysis of the benefits of robots and artificial intelligence for the restaurant business, in particular for the quality of service and customer satisfaction, is provided, taking into account technological, social and organizational aspects. The results of the study can be used to improve strategies for implementing technological innovations in the service sector and increasing the competitiveness of restaurants.

Item Type:	Monograph (Project Report)
Additional Information:	Гриліцька А. Pозділ VI. Інноваційні технології в управлінні ресторанним бізнесом: роль роботів та штучного інтелекту у підвищенні якості обслуговування та задоволення клієнтів: монографія / [авт. колектив]; за ред. Осадчого Вячеслава та Пінчук Ольги. – Київ: ФОП Ямчинський О.В. 2026. – С. 74-89. ISBN 978-617-8877-52-1. Grylitska A. Chapter VI. Innovative technologies in restaurant business management: the role of robots and artificial intelligence in improving service quality and customer satisfaction: Monograph / [Collective of authors]; edited by Osadchyi Viacheslav and Pinchuk Olha – Kyiv : Sole Proprietor Yamchynskyi O.V., 2026. – p. 74-89. ISBN 978-617-8877-52-1.
Keywords:	impact of robots, artificial intelligence, restaurant business, quality, innovation, management
Subjects:	Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 00 Prolegomena. Fundamentals of knowledge and culture. Propaedeutics > 004 Computer science and technology. Computing. Data processing > 004.9 Application-oriented computer-based techniques Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 33 Economics. Economic science
Divisions:	Institute for Digitalisation of Education > Generic resouse
Depositing User:	д.пед.н. Анна Яцишин
Date Deposited:	01 Nov 2026 22:12
Last Modified:	01 Nov 2026 22:12
URI:	https://lib.iitta.gov.ua/id/eprint/750346

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