Бевз, Г. М. (orcid.org/0000-0003-2487-5429), Петренко, Ірина Володимірівна (orcid.org/0000-0002-5900-0852), Гусєв, А. І., Давидов, В.І., Івачевська, О.В. (orcid.org/0000-0002-6074-674X), Малєєва, Н.С. (orcid.org/0000-0001-5745-7819) and Цукур, О. Г. (orcid.org/0000-0003-0886-0091) (2020) Social conflict: innovative communication technologies of settlement . Національна академія педагогічних наук України, Інститут соціальної та політичної психології, м. Кропивницький, Україна. ISBN 978-966-189-529-3
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Abstract
The developments presented in the practical manual expand the idea of the preconditions, causes and consequences of social conflicts, as well as the socio-psychological resources of their communicative-technological settlement. Peculiarities of application of social-psychological communicative technologies of settlement of social conflicts in various spheres of public practice are considered: in professional and educational dimensions, online environment and family relations. A set of sequential communication operations (communicative algorithms) to ensure constructive interpersonal communication in different planes of social relations is presented. A model of analysis of social systems is proposed to predict conflict risks. Addressed to teachers of psychological disciplines of higher education institutions, scientists and students; psychologists, sociologists, social workers, as well as managers of enterprises and public organizations. It can be used in the process of training and retraining of teachers, managers, social workers.
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