T. Saaty's method in directors' professional competence design

- Бородієнко, О.В. (2017) T. Saaty's method in directors' professional competence design Наука і освіта, 6. pp. 167-172. ISSN 2311-8466

Preview

Text Стаття Бородієнко Eng.pdf Download (190kB) | Preview

Abstract

The article deals with substantiation of the component structure of the professional competence of heads of sales and customer service departments in communications companies and definition of vectors of weight coefficients of components of professional competence for design and prioritizing of pedagogical influence on the investigated category of managers. The article presents the results of the study of the component structure of the professional competence of leaders (on the example of heads of sales and customer service departments in communications companies). Using the methods of theoretical analysis, expert evaluation (the method of critical incidents, the method of SERVQUAL, foresight), a component structure of professional competence was revealed which includes motivational-value, intellectual-cognitive (professional, psychological, andragogical, organizational and managerial knowledge), operational-activity (professional, communicative, andragogical, organizational and managerial skills) and personal components. T.Saaty’s method was used to identify the weight factors of the components of professional competence, which made it possible to find out the most meaningful components of professional competence in order to design and prioritize the pedagogical influence on this category of leaders. As it was revealed using the T.Saaty’s method he most significant components of the professional competence of heads of sales and customer service departments in communications companies are: intellectual cognitive and operational-activity. Instead, motivational-value and personal component have considerably lower weight coefficients. Therefore, designing content of training, we highlight aspects that will primarily contribute to the development of professional, organizational, managerial and androgical skills; professional, organizational, managerial and andragogical knowledge as a cognitive basis for skills development. Motivational-value and personal components will be influenced by integrating into the basic training courses of specific assignments, cases, exercises, which will nourish the values ​​necessary for the fulfillment of functional duties and professionally important personal qualities.

Item Type:	Article
Keywords:	professional competence, head of sales and customer service department, communication company, competency model, system of development of professional competence, intra firm training
Subjects:	Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 37.01/.09 Special auxiliary table for theory, principles, methods and organization of education > 37.01 Fundamentals of education. Theory. Policy etc. Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 37.01/.09 Special auxiliary table for theory, principles, methods and organization of education > 37.07 Management aspects of educational institutions Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 377 Specialized instruction. Vocational, technical, professional training. Vocational colleges, institutes. Polytechnics
Divisions:	Institute of Vocational Education > Foreign systems of vocational education and training Laboratory
Depositing User:	Олександра Бородієнко
Date Deposited:	14 Dec 2017 22:17
Last Modified:	14 Dec 2017 22:17
URI:	https://lib.iitta.gov.ua/id/eprint/709376

Downloads

Actions (login required)

View Item