Criteria, indicators, levels of development of professional competence of heads of departments in communication companies

- Бородієнко, О.В. (orcid.org/0000-0001-9133-0344) (2017) Criteria, indicators, levels of development of professional competence of heads of departments in communication companies Молодь і ринок, 7 (150). pp. 109-115. ISSN 2308-4634

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Abstract

The article deals with the analysis of scientific approaches to the development of criteria and indicators of development of professional competence. The criteria, indicators, levels of development of professional competence of heads of departments of communication companies (on the example of heads of sales service and customer service departments) are determined. The main criteria are motivational-value, intellectual-cognitive, operational-activity and personality. The indicators of levels of development of professional competence of the researched category of managers are revealed. It was revealed that motivational-value criteria includes motivation to work, demonstration of loyalty to the enterprise, attentive attitude towards customers, building of long-term relationships and maximizing customer satisfaction. Intellectual-cognitive criteria includes professional, psychological, andragogical and organizational and managerial knowledge. It was also revealed that operational-activity criteria includes professional, communicative, andragogical, organizational and managerial skills. Personal criterion includes professionally important qualities that are necessary for the qualitative performance of professional duties: perseverance, confidence, activity, initiative, adaptability, high level of self-regulation, the ability to self-organizing work, prioritizing tasks, clear planning of their own activities, focus on the result.

Item Type:	Article
Keywords:	competency development, professional competency, heads of departments, communication companies, criteria, indicator, level of development
Subjects:	Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 37.01/.09 Special auxiliary table for theory, principles, methods and organization of education Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 377 Specialized instruction. Vocational, technical, professional training. Vocational colleges, institutes. Polytechnics
Divisions:	Institute of Vocational Education > Foreign systems of vocational education and training Laboratory
Depositing User:	Олександра Бородієнко
Date Deposited:	11 Sep 2017 19:52
Last Modified:	01 Mar 2021 19:42
URI:	https://lib.iitta.gov.ua/id/eprint/707868

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