Руденко, Л.А. and Дегтярьова, Г.С. (2010) Теоретические и методические основы развития коммуникативной компетентности будущих специалистов сферы обслуживания . Педагогічна думка, Львівський науково-практичний центр професійно-технічної освіти НАПН України. ISBN 978-966-644-173-0
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Abstract
In teaching aids teaching the problems of communication and communicative competence of specialists in service in the context of their professional adaptation. Up to six sections attached lists of recommended reading, questions and problems for self-directed in a consistent, logical and meaningful learning, creative use of their professional activities. The seventh chapter contains tests. The annex contains the program of the course "Psychology of professional communication" for future specialists in service. The manual is intended for teachers of vocational schools, specialists in service
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