Modelling of competencies of managers of sales of communication services and customer service departments

- Бородієнко, О.В. (2015) Modelling of competencies of managers of sales of communication services and customer service departments In: Науково-методичне забезпечення професійної освіти і навчання: матеріали Звітної науково-практичної конференції за 2014 рік . Інститут професійно-технічної освіти НАПН України, м.Київ, Україна, pp. 136-138.

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Abstract

On the basis of analysis of scientific literature it is revealed the most common methods used by Ukrainian and foreign scientists to design a competency model. The comparative analysis of methods of designing a competency model is presented; it is revealed the expected results, capabilities, limitations and risks of using of basic methods. The principles that must be met by competency model of heads of the company’s departments are presented in the article.

Item Type:	Book Section
Keywords:	competency model, method, psychological and pedagogical research, comparative analysis.
Subjects:	Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 37.01/.09 Special auxiliary table for theory, principles, methods and organization of education > 37.07 Management aspects of educational institutions Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 374 Education and training out of school. Further education Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 377 Specialized instruction. Vocational, technical, professional training. Vocational colleges, institutes. Polytechnics
Divisions:	Institute of Vocational Education > Laboratory of methods of vocational education and training methodology
Depositing User:	Олександра Бородієнко
Date Deposited:	05 Aug 2015 18:19
Last Modified:	02 Sep 2015 10:10
URI:	https://lib.iitta.gov.ua/id/eprint/10158

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