Система розвитку професійної компетентності керівників структурних підрозділів з продажу телекомунікаційних послуг та обслуговування абонентів

- Бородієнко, О.В. (2014) Система розвитку професійної компетентності керівників структурних підрозділів з продажу телекомунікаційних послуг та обслуговування абонентів Професійна освіта: проблеми й перспективи (6). pp. 14-19.

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Abstract

The system of development of Heads of Departments of telecommunications sales service and customer service is justified in the article. It was analyzed the inconsistencies between the current requirements of the telecommunications market and the consequent requirements of professional competence of Heads of Departments of telecommunications sales service and customer service and existing approaches to the formation of this category of workers’ system of development. Factors and principles that should underlie the formation of the system of development of Heads of Departments of telecommunications sales service and customer service are revealed.

Item Type: Article
Uncontrolled Keywords: professional competence, system of development, heads of departments, telecommunications, sales service, customer service
Subjects: Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 377 Specialized instruction. Vocational, technical, professional training. Vocational colleges, institutes. Polytechnics
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 6 Applied Sciences. Medicine. Technology > 65 Communication and transport industries. Accountancy. Business management. Public relations
Divisions: Institute of Vocational Education > Laboratory of methods of vocational education and training methodology
Depositing User: Олександра Бородієнко
Date Deposited: 27 Jan 2015 10:13
Last Modified: 27 Jan 2015 10:13
URI: http://lib.iitta.gov.ua/id/eprint/7032

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