The development of professional competency of heads of departments in communication companies: the experimental verification of effectiveness

- Бородієнко, О.В. (2017) The development of professional competency of heads of departments in communication companies: the experimental verification of effectiveness Молодь і ринок, 9 (152). pp. 71-77. ISSN 2308-4634

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Abstract

The article presents the results of experimental verification of the author's technique of professional competence development of the heads of sales service and consumer service departments in communication companies (in particular, the intellectual-cognitive component - andragogical knowledge). The author’s concept implies that the development of the andragogical competence of the investigated category of managers will not only allow them to perform the functions of training and development of personnel of the subordinate subdivision, but will also ensure high motivation for such activities as prestigious ones and those that provide duplication of their own experience and expertise, and thus will contribute to the effectiveness of the activities of managers and personnel of their subordinate structural units. For the development of the intellectual-cognitive component of the andragogical competence it was developed a distance course "Training of Trainers. Basic level", the purpose of which was to develop basic knowledge of participants about the modern principles of adult education in the system of intra-firm training, familiarizing them with the approaches of andragogy to improving the effectiveness of training, forming an understanding of the methods of determining the need for training, tools for preparing and conducting context business training. It is presented results of statistical processing of experimental verification of the author’s technique of professional competence development. On the basis of the experimental verification of the partial hypothesis, it was concluded that it is expedient to incorporate post-training support of the participants in to intra-firm training which makes it possible to prevent the loss of knowledge and guarantees the use of the acquired knowledge in a professional context

Item Type: Article
Keywords: professional competence, heads of departments, communication companies, andragogical knowledge, post-training support, intra-firm training
Subjects: Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 377 Specialized instruction. Vocational, technical, professional training. Vocational colleges, institutes. Polytechnics
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 6 Applied Sciences. Medicine. Technology > 65 Communication and transport industries. Accountancy. Business management. Public relations
Divisions: Institute of Vocational Education > Foreign systems of vocational education and training Laboratory
Depositing User: Олександра Бородієнко
Date Deposited: 20 Nov 2017 21:31
Last Modified: 20 Nov 2017 21:31
URI: http://lib.iitta.gov.ua/id/eprint/708857

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