Prospects for the professional development of employees communal services

- Хоріна, Олена Іванівна (2015) Prospects for the professional development of employees communal services In: Методологічний семінар НАПН України (29 жовтня 2014 р.), 29 жовтня 2014, м.Київ, Україна. (Submitted)

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Abstract

Actuality report: 1. Citizens of Ukraine ready for more responsibility for the quality of their lives, as demand from the service sector, including the utilities, respectful attitude. 2. Сitizens and will evaluate the efficiency and expediency of government officials in management positions, when criteria for professional services. 3.Services, understanding their content and structure, acceptance and provision are different categories. 4. There are corporate standards in the area of service, having difficulty in communication, interaction plane "subject of service - the subject of consumption of services." 5.Different ideas of regarding services. These ideas are not correlated and are not consistent. 6. Professional development plan item "coordination experts and consumer perceptions about the nature, content and structure of services" not available. Compared to the year 2012 the number of citizens over public services increased 32 times, as evidenced by official statistics. [6] 7. Growth needs Kiev in the quality of public services. 8. Unskilled personnel in utilities; 9. The problem of coordinating the work, approval of consumer interests and public utilities; 10. The problem crossed substantive content of professional activity on the level of public services. 11. Increasing burden on the utilities sector workers and therefore reduce service quality.

Item Type: Conference or Workshop Item (Poster)
Uncontrolled Keywords: professional activity, content services, competence consumers
Subjects: Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 1 Philosophy. Psychology
Divisions: The Institute of Social and Political Psychology > Laboratory for Monitoring of Public Affairs Processes
Depositing User: мнс Олена Іванівна Хоріна
Date Deposited: 07 May 2015 11:51
Last Modified: 07 May 2015 11:51
URI: http://lib.iitta.gov.ua/id/eprint/9083

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