The prospects for professional development of communal sphere

- Хоріна, Олена Іванівна (2015) The prospects for professional development of communal sphere Концептуальні засади професійного розвитку особистості в умовах євроінтеграційних процесів. pp. 270-281.

[img]
Preview
PDF
Khorina_Перспективи_професійного_розвитку_працівників_комунальної_сфери_1_ок_варіант_для_інтернет_ресурсів.pdf

Download (415kB) | Preview

Abstract

Attempt was made to systematically examine the prospects for professional development of employees of public utilities, justifying necessity of combining aspects of personal, psychological, social and psychological development. The grounds are the results of an empirical study of the utility workers that receive customers. The collision is that the reception of citizens carried accountants and engineers, that is, without the appropriate professionals communicative skills. As a result of intensive communication with consumers of public services workers showed signs of professional and personal burnout, which confirms the debilitating nature of the interaction with customers. The situation is complicated by the fact that consumers' expectations are not being met by the utilities due to the different understanding of the nature, content and structure of services.

Item Type: Article
Uncontrolled Keywords: systematic approach, professional development, professional burnout, communicative competence
Subjects: Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 02 Бібліотечна справа
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 1 Philosophy. Psychology
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 37.01/.09 Special auxiliary table for theory, principles, methods and organization of education > 37.09 Organization of instruction
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 374 Education and training out of school. Further education
Divisions: The Institute of Social and Political Psychology > Laboratory for Monitoring of Public Affairs Processes
Depositing User: мнс Олена Іванівна Хоріна
Date Deposited: 13 Dec 2015 15:22
Last Modified: 15 Dec 2015 12:35
URI: http://lib.iitta.gov.ua/id/eprint/11120

Downloads

Downloads per month over past year

Actions (login required)

View Item View Item