Method of expert evaluation in professional competency development system modelling

- Бородієнко, О.В. (2015) Method of expert evaluation in professional competency development system modelling Науковий вісник Ужгородського національного університету: Серія «Педагогіка. Соціальна робота». Випуск 35. pp. 35-38.

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Abstract

The potential of using of the expert evaluations method in competency model’s designing as the basis for creating the system of professional development of heads of the sale of communication services and customer service departments is revealed in the article. Analysis of the literature showed that the most valid methods of competency model’s designing that give the most reliable results are combined methods. The author proposes the technique of competency model’s designing comprising theoretical analysis (analysis of literature and functional analysis) and empirical stage, based on the method of expert evaluations. The technique of structured interview of experts based on G.Flanagan’s critical incidents method is justified in the article. The applied method of critical incidents as the basis of structured interviews with experts allowed to allocate a significant list of competencies, analysis and systematization of which allowed to design the competency model of heads of the sale of communication services and customer service departments, which reflects the specificity of their functional duties and derived from the company's strategic goals and expected results of their departments. The next step is ranging the most important competencies by the criteria of their impact on performance, determine their load factor, indicators of levels of study, technology of development and techniques of evaluation of skills.

Item Type: Article
Uncontrolled Keywords: competency model, the method expert evaluations, the method of critical incidents, the system of professional competency development, heads of departments.
Subjects: Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 37.01/.09 Special auxiliary table for theory, principles, methods and organization of education > 37.07 Management aspects of educational institutions
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 374 Education and training out of school. Further education
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 37 Education > 377 Specialized instruction. Vocational, technical, professional training. Vocational colleges, institutes. Polytechnics
Divisions: Institute of Vocational Education > Laboratory of methods of vocational education and training methodology
Depositing User: Олександра Бородієнко
Date Deposited: 04 Aug 2015 13:13
Last Modified: 02 Sep 2015 10:12
URI: http://lib.iitta.gov.ua/id/eprint/10154

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