The decision support method on ensuring ergonomic quality in the polyeargic IT resource management centers

- Лавров, Е.А, Пасько, H.Б., Падерно, П.И., Волосюк, А.А. and Кизенко, Василь Іванович (orcid.org/0000-0001-7835-9150) (2019) The decision support method on ensuring ergonomic quality in the polyeargic IT resource management centers In: The III International Conference on Control in Technical Systems CTS’2019, 30 жовт. - 01 лист. 2019 р., г. Санкт-Петербург, Россия.

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Abstract

The tasks of ergonomic provision of IT resource management centers are considered. A human-systemic approach to the tasks of ensuring reliability and ergonomics is proposed. Technology of optimization of processes of functioning of centers of management of IT-resources and event modeling is developed on the basis of concepts of functional networks of scientific school prof. A.Gubinsky The method is intended for use in the processes of operation of centers of management of IT-resources.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Лавров Е. А., Пасько H. Б., Падерно П. И., Волосюк А. А., Кизенко В. И. Метод поддержки принятия решений по обеспечению эргономического качества в полиэргатических центрах управления IT-ресурсами [The decision support method on ensuring ergonomic quality in the polyeargic IT resource management centers]. III Международна научная конференция по проблемам управления в технических системах [The III International Conference on Control in Technical Systems CTS’2019], г. Санкт-Петербург, 30 окт. – 1 нояб. 2019. Санкт-Петербург : СПбГЭТУ «ЛЭТИ», 2019. С. 175–178.
Keywords: incident management; «Man-machine»; human operator; ergonomics; contact center.
Subjects: Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 3 Social Sciences > 314/316 Society
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 5 Мathematics. natural sciences > 51 Mathematics
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 5 Мathematics. natural sciences > 53 Physics
Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 6 Applied Sciences. Medicine. Technology > 62 Engineering. Technology in general
Divisions: Institute of Pedagogics > Didactics Department
Depositing User: К. пед. н. Сергій Володимирович Косянчук
Date Deposited: 23 Dec 2019 20:13
Last Modified: 23 Dec 2019 20:13
URI: http://lib.iitta.gov.ua/id/eprint/718598

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