Situational and enviromantal factors of professional burning out of workers in communal sphere

- Хоріна, Олена Іванівна and Ходієнко, Леся Василівна (2013) Situational and enviromantal factors of professional burning out of workers in communal sphere Наукові студії із соціальної та політичної психології, 32 (35). pp. 184-197. ISSN 978-966-8063-99-50

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Abstract

In the article the phenomenon of professional and psychological burning out of employees of communal enterprise in Kyiv. The situational factors of the professional burning out are distinguished in the context of implementation by workers of the professional groups “man-technique”, “man-digital system” of unprofile activity – communication with consumers of services. The situation gets complicated by that, except communication, the employees of enterprise deal with emotions of visitors, without necessary qualification for implementation of such work. The basic environmental factors of burning out are identified as unconsciousness of burning out by employees and their low level of ability to get along stresses that can provoke conflicts in a collective and in the process of communication with conflict visitors. The volume of the burning out of workers, basic indicators of this negative phenomenon, and content of the dissatisfied requirements are examined.

Item Type: Article
Uncontrolled Keywords: burning out, situational and environmental factors, situation, unprofile activity, requirements
Subjects: Science and knowledge. Organization. Computer science. Information. Documentation. Librarianship. Institutions. Publications > 1 Philosophy. Psychology
Divisions: The Institute of Social and Political Psychology > Laboratory for Monitoring of Public Affairs Processes
Depositing User: мнс Олена Іванівна Хоріна
Date Deposited: 06 May 2015 06:09
Last Modified: 06 May 2015 06:09
URI: http://lib.iitta.gov.ua/id/eprint/9081

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