On the peculiarities of discourse practice when providing remote psychological support

- Зарецька, О.О. (2020) On the peculiarities of discourse practice when providing remote psychological support Актуальні проблеми психології: Том: Психологічна герменевтика, 12 (2). pp. 71-82. ISSN 2072-4772

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Abstract

The paper is devoted to the analysis of the peculiarities of discursive practice, which takes place when providing remote psychological support, in the context of the problem of experience designing. The peculiarities of the narratives of hotline subscribers are revealed: an initiative manifestation of text creation, a focus on dialogue, independence from the image of the «listener», maximum openness to the listener, selectivity. The main forms of narrative practice during telephone counseling are analyzed: narrative-monologue, narrative for dialogue, narrative as a subscriber request to work with his own understanding of his own experience. The previously introduced concepts of «crisis narrative», «managing narrative», «consultative-research narrative» are analyzed. Some narrative strategies of remote psychological support which can promote motivation for self-designing and experience designing are discussed. The conclusion about the expediency of applying the methods developed in psychohermeneutic research and narrative psychology to the discourses of remote psychological counseling is made.

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